Last Updated: 14th September 2024
At Buckinghamshire & Berkshire Drainage, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website https://www.bucksandberksdrainage.com or engage with our services.
1. Information We Collect
We collect personal information that you provide to us directly, including:
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Contact Information: Name, email address, phone number, and address.
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Service Details: Information related to the drainage services you request, such as location and nature of the issue.
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Payment Information: Details necessary to process payments for services rendered.
Additionally, we may collect technical information automatically when you visit our website, such as:
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Device Information: IP address, browser type, and operating system.
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Usage Data: Pages visited, time spent on the site, and referring URLs.
2. How We Collect Information
We collect information through various means, including:
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Contact Forms: When you submit a query or request a service.
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Service Requests: When you book or inquire about our drainage services.
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Cookies: Small files stored on your device to enhance user experience and analyze site usage. You can manage cookie preferences through your browser settings.
3. How We Use Your Information
We use your personal information for the following purposes:
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Service Provision: To deliver the drainage services you request.
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Communication: To respond to your inquiries and provide customer support.
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Billing: To process payments and manage transactions.
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Website Improvement: To enhance user experience and site functionality.
4. Data Sharing and Disclosure
We do not sell or rent your personal information to third parties. However, we may share your information with trusted service providers who assist us in operating our business, such as payment processors and email service providers. These third parties are obligated to keep your information confidential and use it only for the purposes we specify.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your data, please be aware that no method of electronic transmission or storage is 100% secure.
6. Your Rights
Under the General Data Protection Regulation (GDPR), you have the right to:
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Access: Request a copy of the personal information we hold about you.
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Rectification: Correct any inaccuracies in your personal information.
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Erasure: Request the deletion of your personal information, subject to certain conditions.
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Restriction: Limit the processing of your personal information.
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Objection: Object to the processing of your personal information for direct marketing purposes.
To exercise any of these rights, please contact us using the details provided below.
7. Cookies
Our website uses cookies to enhance user experience. Cookies are small files stored on your device that help us analyse web traffic and tailor content to your preferences. You can choose to accept or decline cookies through your browser settings. Please note that declining cookies may affect the functionality of certain features on our website.
8. Privacy Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with an updated effective date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Buckinghamshire & Berkshire Drainage
Email: berksbucksdrainage@gmail.com